What is good customer service?
Being helpful and considerate. Showing genuine concern for clients. You have to be true to your words and trustworthy. Communicate, communicate, communicate!!! Be upbeat and professional.
Why should we hire a concierge?
At their best, a concierge is a guide and a facilitator. A middle man or team that makes life easier in every singly possible aspect to their clients. A quality concierge knows everything possible about the city and surrounding area. activities, events, etc.
What makes Personal Concierge different from other companies?
Personal Concierge provides personalized one-on-one service at an affordable price. Our goal is to complete the job as you would personally like it done. Many other services merely book appointments for you and have no personal relationship or knowledge of your particular needs. We not only learn your preferences and are committed to making your life easier, but we also offer many privileges and exclusive discounts through our network of partners.
What are the benefits of a Concierge Service?
Not everyone requires full or part-time help. Sometimes, all you need is someone to handle the extras so you have more time to handle important responsibilities, do the things you do best, or just relax and enjoy your life
Can Personal Concierge really arrange anything?
Yes, just about anything that is legal and moral… and if we are not able to perform the service for you, we will quickly and efficiently find the best resource for the job.
How much do you charge?
We offer hourly package plans as well as customized programs. Additionally, to possibly monthly and/or salary programs.
I have a Personal Assistant (PA) – why do I need you?
We are not here to challenge or remove the role of your PA; our mission is to support and enhance the role of your PA so their talents are dedicated to your daily business needs. Personal Concierge is an extension of your PA, to provide additional support while working, residing or vacationing. We have the local resources and knowledge of the area that will make a working, living and playing more memorable and enjoyable.
What methods of payments are accepted?
We accept cash, checks, credit cards (MasterCard, Visa, American Express etc.).
Is your company insured?
Yes. the company is insured.
Are materials, products and additional services included in your hourly rate?
No. The client is responsible for paying all additional charges on top of the hourly rate.
How will I know what the additional service charges are?
Personal Concierge will provide receipts for all hourly charges and all additional service charges at the completion of service.
Isn’t it more expensive to use a concierge?
When comparing our rates to the cost of your time, loss of business opportunity, the money you save in sourcing the best rates for products or services, or the stress of not being able to accomplish all of your tasks, you will see that a concierge is surprisingly affordable.
Do I provide you with my credit card information and you keep a record of it?
Yes. You will provide us with credit card information that we will keep in our records. This is used only for any purchases which you authorize. If you are using hourly service, it is used for the first hour to be charged in advance to the services rendered and then if required, any additional time.
Do I provide your company with keys to my home?
Yes, for services such as delivering groceries, pet sitting, property management or any other service you may need when not at home, you will provide us with a copy of your house keys along with a signed Key Release Form.
Do you have a Privacy Policy?
All personal and credit card information collected by Personal Concierge will remain confidential. We do not sell or share any information about our clients. We are discreet and confidential about our dealings with our clients.
My work is very time consuming and I travel frequently. Do you have someone available to do errands such as pick up dry-cleaning, schedule appointments, pick up mail, and stock my fridge upon my return?
Yes. We can take care of all your needs. We would be happy to customize an estimate for your specific requirements. Visit our contact page and provide us with the details about your request.
I have a home that I leave vacant from time to time. Would you be able to maintain the property?
Yes, we assist with the maintenance and monitoring of your property while you are not at home. In the event of a natural disaster or emergency of any kind, we are only a phone call away to ensure that your home is secure.
Can I buy Gift Certificates?
Yes. Give the Gift of Time! What a great gift idea for new mothers, someone recovering after an illness/surgery, a frequent traveller, a stressed-out spouse, a special friend that needs some organizational help or someone you think just would like some extra time to enjoy life. Gift certificates make the perfect gift of time and are a wonderful way of saying “thank you,” to your family, friends, employees and clients, and are welcome for any occasion. They can be purchased in several ways:
- A la Carte – hourly
- Special service packages tailored to the individual or organization
How does payment work?
If you are purchasing an a la carte service, we will charge your balance at the completion of the service. However, if you are using an hourly package plan, we will charge you upfront. Please call for more details.